Install & Uninstall

Installation Troubleshooting

If you experience any errors while installing Warcraft III: The Frozen Throne, first make sure that the install CD does not have any smudges, dirt, or scratches.

Before you remove any previous installations, you may want to save your single-player profiles and any maps you have downloaded. First, back up any single-player profiles in the Warcraft III/save folder and maps from the Warcraft III/maps folder to a safe place. Next, make sure that any previous installations of Warcraft III: The Frozen Throne are completely removed. After you uninstall the game, delete the Warcraft III folder from your hard drive manually and empty your Recycle Bin.

To Uninstall Warcraft III: The Frozen Throne:

• Click on the "Start" button.


• Select "Programs" and then "Warcraft III".


• Click on the "Warcraft III: The Frozen Throne Uninstall" icon.


• The uninstall process will begin.


• After you uninstall the game, delete the Warcraft III folder from your hard drive manually and empty your Recycle Bin.

For users who are running multiple operating systems on one computer, (for example both Windows 98 and Windows XP), please note that you must uninstall Warcraft III: The Frozen Throne from the same operating system under which it was installed. For instance, if you install Warcraft III under Windows 98, you must uninstall from Windows 98 as well.

CD-Keys

You will find the 26-character CD-Key for Warcraft III: The Frozen Throne printed on a white sticker which is affixed to the front of the CD case. If the sticker with the CD-Key is missing, return the game to the place of purchase.

The CD-Key is required each time you install Warcraft III: The Frozen Throne. For this reason, we recommend that you manually copy the CD-Key to a text document, and save that text document in a secure location. Treat the CD-Key as confidential information. Never reveal it to anyone, and avoid installing the game with the same CD-Key on more than one computer at a time.

If for any reason, you should lose the CD-Key, the CD-Key should fail to authenticate on Battle.net, or the CD-Key becomes smudged, we will replace the CD-Key only under the following conditions.

1. You mail the CD case to us.



2. If it has been less than 90 days since you purchased the game, you must mail us a photocopy of the sales receipt. If it has been more than 90 days since you purchased the game, you must instead mail us a $10.00 Money order in U.S. funds.



3. All items mentioned above must be mailed to the following address along with a note which explains that you would like a replacement CD-Key for Warcraft III: The Frozen Throne.

ATTN: Support
Blizzard Entertainment
P.O. Box 18979
Irvine, CA 92623

Disable Background Applications Before Installing

Programs that run in the background, such as virus scanners, instant messaging services, media programs, web browsers and voice communication applications, may cause problems while installing Warcraft III: The Frozen Throne. Please quit any open applications before you install.

To display a list of all currently running programs, hold down CTL-ALT-DEL. This will display the Task Manager.

From there, select a program, and click on the "End Task" button. Repeat this for each task on the list except "Explorer" and "Systray". "Explorer" and "Systray" should remain running. Once all tasks other than "Explorer" have been ended, click on the "Cancel" button and begin installing Warcraft III: The Frozen Throne.

How to Remove Registry Entries for the Game

If the uninstallation fails or the game will not start, remove the Warcraft III: The Frozen Throne registry keys.

For Experienced Computer Users Only:

Warning: Modifying or deleting the incorrect registry keys can damage your Windows configuration. Please follow the instructions below exactly as listed.

• Click on the "Start" button and select "Run".


• Type "regedit" (without quotes) into the "Open:" field and click the "OK" button.


• Click on the + icon beside the "HKey_Current_User" branch.


• Click on the + icon beside the "Software" branch.


• Click on the + icon beside the "Blizzard Entertainment" branch.


• Click on the + icon beside the "Warcraft III" branch.


• Click once on the "Battle.net" branch folder to select it, and press the "Delete" key on the keyboard.


• Click once on the "Warcraft III" branch folder to select it, and press the "Delete" key on the keyboard.

If you do not see any of the folders listed, it's ok. Close regedit, and try to install the game again.

CD-ROM Read Errors

If you have CD-ROM read errors while installing, try the following steps.

Check the System Performance Settings.
For Windows 98/Me:

• Click on the "Start" button.


• Click on "Settings".


• Click on "Control Panel".


• Double-click on the "System" icon.


• Click on the "Performance" tab and make sure it says that your system is configured for optimal performance.

If your system is not configured for optimal performance, contact your computer manufacturer to have them change your computer to work in 32-bit mode for file system and virtual memory. If your system is configured for optimal performance, click on "File system" and then choose the "CD-ROM" tab at the top. Make sure that your supplemental cache size is set to large and that it says optimized for quad speed or higher. If you made changes, you will need to reboot your system before you continue.

Enable/Disable DMA (Direct Memory Access) and Sync Data Transfer.

• Right-click on the "My Computer" icon and select "Properties".


• Select "Device manager" and double-click the "CD-ROM" category.


• Select your CD-ROM drive and click on "Properties".


• Click on the "Settings" tab.


• Try checking or un-checking both "DMA" and "Sync data transfer".


• You can also enable "DMA" for your IDE hard drive in the "Disk drives" category for improved performance.**


• Click "OK/Close" until the system properties windows are all closed.

**Note: Some drives require DMA to be enabled. If your CD-ROM drive has problems after disabling DMA, then recheck the "DMA" option and reboot your computer.

For Windows 2000:

• Right-click on the "My Computer" icon and select "Properties".


• Click the "Hardware" tab.


• Click on the "Device Manager..." button.


• Double-click the "IDE ATA/ATAPI Controllers" category.


• Next, double-click each IDE channel that is present and try selecting either "DMA if available" or "PIO Only" under the "Advanced Settings" tab. (DMA is a newer transfer mode, but may cause problems. "PIO Only" is an older transfer method, but more compatible.)

For Windows XP:

• Click on the "Start" Button and select "Control Panel".


• Click on "Performance and maintenance".


• Click on "System".


• Click the "Hardware" tab at the top.


• Click the "Device Manager..." button.


• Double-click the "IDE ATA/ATAPI Controllers" category.


• Next, double-click each IDE channel that is present and try selecting either "DMA if available" or "PIO Only" under the "Advanced Settings" tab. (DMA is a newer transfer mode, but may cause problems. "PIO Only" is an older transfer method, but more compatible.)


• Reboot your computer.

After your computer restarts, follow the instructions above to close any open applications, and try to install Warcraft III: The Frozen Throne again. For the latest information regarding errors and steps to fix them, read http://www.blizzard.com/support. Please check the support site frequently, as we will make updates as they become available.