3Com (R) Corporation 3C90x 10 Mbps and 10/100 Mbps PCI NIC Family Technical Support Information ----------------------------------------------------------------- 3Com provides easy access to technical support information through a variety of services. This file describes these services. Information contained in this file is correct at the time of publication. For the very latest, 3Com recommends that you access the 3Com World Wide Web site: http://www.3com.com/ Support From Your Network Supplier -------------------------------------------------- If assistance is required, contact your computer supplier for support and service of your 3Com network interface card. When you contact your network supplier for assistance, have the following information ready: --Diagnostic error messages --A list of system hardware and software, including revision levels --Details about recent configuration changes, if applicable If you are unable to contact your network supplier, see the next section on how to contact 3Com. Online Technical Services ------------------------------------ 3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems: -World Wide Web site -3Com Knowledgebase Web Services -3Com FTP Site World Wide Web Site ---------------------------- Access the latest networking information on the 3Com World Wide Web site by entering the following URL into your Internet browser: http://www.3com.com/ This service provides access to online support information such as technical documentation and a software library, as well as support options ranging from technical education to maintenance and professional services. 3Com Knowledgebase Web Services --------------------------------------------------- This interactive tool contains technical product information compiled by 3Com expert technical engineers around the globe. Located on the World Wide Web at http://www.knowledgebase.3com.com, this service gives all 3Com customers and partners complimentary, around-the-clock access to technical information on most 3Com products. 3Com FTP Site --------------------- Download drivers, patches, and software across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week. To connect to the 3Com FTP site, enter the following information into your FTP client: Hostname: ftp.3com.com (or 192.156.136.12) Username: anonymous Password: A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer. Support from 3Com ---------------------------- If you are unable to obtain assistance from the 3Com online technical resources, 3Com offers technical telephone support services. To find out more about your support options, call the 3Com technical telephone support phone number at the location nearest you. When you contact 3Com for assistance, have the following information ready: --Product model name, part number, and serial number --A list of system hardware and software, including revision levels --Diagnostic error messages --Details about recent configuration changes, if applicable Here is a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information. Asia, Pacific Rim ------------------------ Australia 1 800 678 515 China 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 Hong Kong 800 933 486 India +61 2 9937 5085 or 000800 6501111 Indonesia 001 800 61 009 Japan 03 5783 1270 Malaysia 1800 801 777 New Zealand 0800 446 398 Pakistan +61 2 9937 5083 Philippines 1235 61 266 2602 Singapore 800 6161 463 S. Korea 82 2 3455 6455 From anywhere in S. Korea: 00798 611 2230 From Seoul: 00798 611 2230 Taiwan 0080 611 261 Thailand 001 800 611 2000 Europe, Middle East, and Africa ------------------------------------------- From anywhere in these regions, call: +44 (0) 1442 435529 phone +44 (0) 1442 436722 fax Europe and South Africa --------------------------------- From the following countries, you may use the toll-free numbers: Austria 0800 297468 Belgium 0800 71429 Denmark 800 17309 Finland 0800 113153 France 0800 917959 Germany 0800 1821502 Hungary 06800 12813 Ireland 1800 553117 Israel 1800 9453794 Italy 800 8 79489 Luxembourg 0800 3625 Netherlands 0800 0227788 Norway 800 11376 Poland 00800 3111206 Portugal 0800 831416 South Africa 0800 995014 Spain 900 983125 Sweden 020 795482 Switzerland 0800 55 3072 U.K. 0800 966197 Latin America ------------------- Brazil 0800 13 3266 Mexico 01 800 849CARE Puerto Rico 800 666 5065 Central and South America AT&T +800 998 2112 North America ---------------------- From anywhere in this region, call: 1 800 527 8677 (%VER SUPPORT.TXT - Technical Support v5.4.2)