Operating system problems

Operating system problems

Common Windows problems

Condition	Suggested solutions
“File in Use” message appears during installation.	Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear.	Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer timeout error occurred” message appear.	These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred.


	Refer to the Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your computer for further information on Windows error messages.

Common Macintosh problems

Condition

Suggested solutions

The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing.

Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.


	It will take longer to print when you print a PDF file as an image.

Some letters are not displayed normally during cover page printing.

Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on the cover page.

When printing a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly.

Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader.


	Refer to the Macintosh User’s Guide that came with your computer for further information on Macintosh error messages.

Common Linux problems

Condition	Suggested solutions
The machine does not print.	Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device. Check if the machine is started. Open Printers configuration and select your machine from the printers list. Look at the description in the Selected printer pane. If its status contains Stopped, press the Start button. Normal operation of the machine should be restored. The “stopped” status might be activated when some problems in printing occur. Check if your application has special print options such as “-oraw”. If “-oraw” is specified in the command line parameter, then remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit the command line parameter in the command item.
The machine does not print whole pages, and output is printed on half the page.	It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem.
“Cannot open port device file” error message appears when printing a document.	Avoid changing print job parameters (e.q., via LPR GUI) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting Release port in the Port configuration window.


	Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are used.

Problem	Possible cause	Solution
The PostScript file cannot be printed.	The PostScript driver may not be installed correctly.	Install the PostScript driver (see Software installation). Print a configuration page and verify that the PS version is available for printing. If the problem persists, contact a service representative.
Limit Check Error report prints.	The print job was too complex.	You might need to reduce the complexity of the page or install more memory.
A PostScript error page prints.	The print job may not be PostScript.	Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine.
The optional tray is not selected in the driver.	The printer driver has not been configured to recognize the optional tray.	Open the PostScript driver properties, select the Device Options tab, and set the tray option.