Norton AntiVirus 2005 for Windows 98/ME/2000/XP Copyright © 2004 Symantec Corporation. All rights reserved. Installation Notes Read Me: August 2004 PLEASE READ THIS DOCUMENT CAREFULLY; it contains important installation information about Norton AntiVirus. Topics include: - System Requirements - Supported Email/IM Clients - Load Auto-Protect during system boot failure - ZoneAlarm compatibility issue - MSN/Windows Messenger - Yahoo! Instant Messenger - How to save a MSI log file to troubleshoot install and uninstall issues - Supported Ports for Norton AntiVirus's email protection - Creating new user profiles after installing Norton AntiVirus on Windows 98/98SE - Digitally signing emails in Outlook Express 6.x and Office XP - Dynamic Volumes on Windows 2000 and XP - Email client configuration and outbound email scanning - Updating Windows 98/ME video drivers for Auto-Protect - Using Norton AntiVirus with directory symbolic links/NTFS junctions - Using tooltips in Help produce a script error - Multicast not working with Internet Worm Protection - ICU License - ICU 1.8.1 and later -------------------------------------------------------- System Requirements -------------------------------------------------------- Listed below are the minimum system requirements needed for installing Norton AntiVirus 2005. We only support Intel and AMD processors. Windows XP Home or Pro Editions 300MHz or higher processor 128MB of RAM (256MB Recommended) 125MB of hard disk space Windows 2000 Professional 133MHz or higher processor 64MB of RAM 125MB of hard disk space Windows Millennium 150Mhz or higher processor 64MB of RAM 90MB of hard disk space Windows 98 133MHz or higher processor 64MB of RAM 90MB of hard disk space -------------------------------------------------------- Supported Email/IM Clients -------------------------------------------------------- Norton AntiVirus supports most Email clients that use the POP3 Email protocol. Norton AntiVirus supports the following IM Clients: MSN Messenger 4.7, 6.0, 6.1, 6.2 AOL Instant Messenger 4.7+ Windows Messenger 4.6 Windows Messenger 5.0 Yahoo! Messenger 5.0+ -------------------------------------------------------- Load Auto-Protect during system boot failure -------------------------------------------------------- If the option for Load Auto-Protect during system boot is grayed out (XP only), you will need to: 1. Download XP Service Pack 1 A. Open up Internet Explorer B. Click Tools C. Select Windows Update D. Click Update Now and upgrade to Service Pack 1 2. Get the correct Q811493 hotfix. Please see: http://support.microsoft.com/default.aspx?scid=kb;en-us;819634. Ensure this Option is enabled after reboot: 1. Open Norton AntiVirus. 2. Click on Options. 3. Click on Auto - Protect 4. Click on Advanced Load Auto-Protect during system boot should be enabled. -------------------------------------------------------- ZoneAlarm compatibility issue -------------------------------------------------------- You may encounter problems using Norton AntiVirus with ZoneAlarm installed on your system. We recommend updating your version of ZoneAlarm or uninstalling it when using Norton AntiVirus. -------------------------------------------------------- MSN/Windows Messenger -------------------------------------------------------- There is a known issue when user tries to exit MSN Messenger via the taskbar. A message alert will prompt: "There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer" You may resolve this permanently by disabling Windows Messenger protection. To do so: 1. Double-click the Norton AntiVirus 2005 icon on the desktop 2. Click on Options 3. Click on Instant Messenger on the left side 4. Remove the check mark for "Windows Messenger (recommended)" 5. Click OK However, instead of exiting Window Messenger, we suggest you sign off of Windows Messenger. To do so: 1. Right-click the MSN tray icon 2. Click Sign Out Or 1. Launch MSN Messenger 2. Click on File 3. Click "Sign Out" -------------------------------------------------------- Yahoo! Instant Messenger -------------------------------------------------------- There is a know issue where files may not be scanned if Yahoo! Instant Messenger has been newly installed. We recommend a reboot after installing any version of Yahoo! Instant Messenger to ensure all traffic is being scanned. -------------------------------------------------------- How to save a MSI log file to troubleshoot install and uninstall issues -------------------------------------------------------- If Norton AntiVirus fails to install, we recommend saving the Norton AntiVirus 2005 (Date/Time).LOG file that is generated by default during your installation of Norton AntiVirus. This will help the Symantec Support Team to resolve your issue faster. After uninstalling Norton AntiVirus, there should be two Norton AntiVirus 2005.log files. The install log should show an earlier date, time and smaller KB size. The uninstall log should show a later date, time and bigger KB size. To locate this log file: 1. Click on "Start > Run." 2. Type the following command "%temp%". 3. This should automatically launch the Windows temporary directory. 4. Find a file called "Norton AntiVirus 2005(Date/Time).log." -------------------------------------------------------- Supported Ports for Norton AntiVirus's email protection -------------------------------------------------------- Norton AntiVirus only supports email scanning on the default ports of 110 (POP3) & 25 (SMTP). Currently, we do not provide Email protection for any other ports. -------------------------------------------------------- Creating new user profiles after installing Norton AntiVirus on Windows 98 -------------------------------------------------------- Creating a new user account(s) after installing Norton AntiVirus may generate errors when accessing the following features: "Scan for Virus" and "Options." To correct this issue 1. Locate the Windows directory installed on your machine. (If you have not customized any settings, this should be located at C:\Windows.) 2. Browse to the following folder in your windows directory: C:\Windows\All Users\Application Data\Symantec 3. Copy the entire "Symantec" folder from "C:\Windows\All Users\Application Data\" to "C:\Windows\Profiles\All Users\Application Data\" -------------------------------------------------------- Digitally signing emails in Outlook Express 6.x and Office XP -------------------------------------------------------- Outlook Express 6.x offers the ability to digitally sign emails to ensure that they are not modified during transfer. Norton AntiVirus email protection will modify the emails during virus repair. This will create an Outlook alert stating the message has been modified. -------------------------------------------------------- Dynamic Volumes on Windows 2000 and XP -------------------------------------------------------- Norton AntiVirus does not fully support Dynamic Volumes. Scanning these drives may result in the error message, "Unable to read boot record on drive." This error occurs because these drives are not bootable. However, Norton AntiVirus will scan the drive for infected files. -------------------------------------------------------- Updating Windows 98/ME video drivers for Auto-Protect -------------------------------------------------------- Some video drivers for Windows 98/Millennium may cause display corruption or an apparent system lock up when an Auto-Protect alert is generated. To correct the problem, upgrade to the latest version of the video driver. -------------------------------------------------------- Using Norton AntiVirus with directory symbolic links/NTFS junctions -------------------------------------------------------- Using directory symbolic links, also known as NTFS junctions, on Windows 2000 or Windows XP machines may increase hard drive scanning times due to repeated scanning. -------------------------------------------------------- Using tooltips in Help produce a script error -------------------------------------------------------- Pointing your mouse over a tooltip (text that is green and underlined) in Norton AntiVirus Help may produce a script error. This error occurs if you are running Windows 2000, Service Pack 4. To correct the problem, download and install Internet Explorer 6, Service Pack 1. If you are running an earlier version of Internet Explorer 6, then download and install Service pack 1 for Internet Explorer 6. -------------------------------------------------------- Multicast not working with Internet Worm Protection -------------------------------------------------------- There is a known issue where Multicast traffic may be dropped because of a conflict with Internet Worm Protection. If you are experiencing this problem, you must create a rule for the application generating the traffic. To do so: 1. Open options for Norton AntiVirus 2. Select "Internet Worm Protection" on the left hand side of the options dialogue 3. Within "Internet Worm Protection" click on the "Program Control" button 4. Click the "Add" button 5. Browse to your application file (usually a .exe file) 6. Select the file, and choose open 7. Choose "Manually configure Internet Access" on the "Program Control" dialogue, click "OK" 8. Choose "Permit," click "Next" 9. Choose "Any Computer," click "Next" 10. Choose "UDP," click "Next" 3 Times 11. Click "Finish" -------------------------------------------------------- ICU License - ICU 1.8.1 and later -------------------------------------------------------- Portions of this software redistributed with permission. COPYRIGHT AND PERMISSION NOTICE Copyright (c) 1995-2003 International Business Machines Corporation and others All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, provided that the above copyright notice(s) and this permission notice appear in all copies of the Software and that both the above copyright notice(s) and this permission notice appear in supporting documentation. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTINGFROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.