============================================================== WinFax PRO 10.0 Symantec Corporation Release Notes February 2000 ============================================================== The following information reflects changes made since the WinFax PRO User's Guide was printed. We recommend you review this document before you install and use WinFax. ============================================================== INSTALLATION NOTES ============================================================== This section describes known issues that you may encounter when installing WinFax. Installing WinFax with NAV 5.0 Auto-Protect enabled ====================================================== The "scan all files" option enabled in NAV 5.0's Auto-Protect feature may hinder the complete installation of WinFax. To ensure a complete install, simply change the option to scan "Program files" only. Scripted Install and DCOM/COMCTL32 ====================================================== Before running a scripted installation (automated multiple install) of WinFax, you must install or update DCOM (Windows 95) and COMCTL32. The related executable files (DCOM95.EXE and 40COMUPD.EXE) are located in the ADMIN directory on your WinFax installation CD. Installing the RightFax communications device ============================================= If you want to be able to use the RightFax Client server feature in WinFax, you must install WinFax using the Custom Install option. During installation, select Custom Install, and ensure that RightFax is selected as an available Communications Device. ================================================================ WinFax Fax Sharing ================================================================ To use the Fax Sharing feature, we recommend that you have the most recent version of DCOM98 installed on your computer. This will ensure that all Fax Sharing features function smoothly. To download the latest version of DCOM98, visit the Microsoft Web site at: http://www.microsoft.com/Com/resources/downloads.asp This is required ONLY if you want to run WinFax in Fax Sharing mode. When the Fax Sharing option is enabled, you must have the same date, time, and location settings on both the host and the client computers. Additionally, the dial as entered location should not be used when configuring the Fax Sharing host, as this may incorrectly assemble phone numbers sent from the Fax Sharing client. When running in Fax Sharing mode, you must be running the same language versions of your operating system on both the host and the client computers. When running in Fax Sharing mode, a mixture of double-byte character (DBCS) and single-byte character (SBCS) systems may not be used. Both the host and client machines must be using the same type of character system. When setting up the WinFax Fax Sharing host machine, you must close and then restart WinFax in order for all settings to be activated. Be aware that a Fax Sharing Host may take a relatively long time to close if attached Clients are shut down without first exiting the Controller. Dial-Up NetWorking in Windows 95 ================================================================= If you use the Fax Sharing feature and you also connect to the Internet using your modem (via a dial-up connection), you are prompted to connect to the Internet each time you start WinFax. Quick Fix: When prompted, click Cancel, as you do not need to connect to the Internet to use WinFax. There are two ways to handle this situation on an ongoing basis: A You can click Cancel each time this dialog appears (as mentioned above). This option is best suited to those who connect to the Internet more frequently than they use WinFax, or for those who cannot change their Internet connection method because of corporate standards. B You can change your Internet connection method to the network option so that this dialog does not appear when you start WinFax. When you next want to connect to the Internet, you must then change your connection method back to the modem option. If you want to use Option B, do the following: 1 Click the Windows Start button, point to Settings, and then click Control Panel. 2 Double click "Internet". 3 Click the Connection tab. 4 Do one of the following: - If you have Internet Explorer 4.0 installed: Enable Connect To The Internet Using A Local Area Network. - If you do not have Internet Explorer 4.0 installed: Disable Connect To The Internet As Needed. 5 Click Apply. ============================================================== DIALING AND AREA CODE ISSUES ============================================================== When setting up a WinFax dialing and location Area Code Rule, note that if you enable the All Calls Are Local checkbox, all calls made to the specified area code will be dialed as local calls, regardless of their exchange. ============================================================== EMAIL ISSUES ============================================================== When setting up email accounts that you plan to use with WinFax, do not use password containing HI-ASCII or DBCS characters. User names containing HI-ASCII or DBCS characters are permissable. If you are using SMTP/POP3 Internet mail, you should connect to the Internet before using the Send Fax By Email feature, in order to avoid possible login error messages. If your Send Fax By Email recipients are running virus detection software, the self-viewing executable file format in which faxes sent by email are packaged may cause a false virus alert. ============================================================== MODEM ISSUES ============================================================== 3Com US Robotics modems ======================= If you install your USR modem in Windows as a "Standard modem", Windows will send the wrong TAPI commands to the modem, causing errors. To avoid this, install your USR modem using the USR-supplied INF file. If you use the following USR modem: USR 56K WIN INT soft modem, #5690, VXD 10/29/99, VXD rev.1.00.028, call discrimination may not function. Contact your modem provider for the latest driver updates, as support for this feature may be provided in a future version of the modem. If you are running a USR Professional Message modem, a memory modem capable of receiving and storing fax messages while WinFax is not running, you may encounter the following problem. Normally, WinFax simply downloads messages stored in the USR Professional Message modem when it is started. However, if the modem's memory is filled to capacity, some message file corruption can occur. We therefore recommend that you run WinFax on a regular basis to avoid this problem. In extreme cases, the Controller will experience a General Protection Fault, and you will need to manually clear the data stored in the modem (all messages will be lost). To do this: 1) Run the Windows HyperTerminal utility provided with your operating system. 2) On the dialog that appears, leave the Connection Description field blank. 3) Click File/Properties, and in the Connect Using field, ensure that the USR Professional Message modem is selected. 4) Type AT+MEM, and press Enter. 5) Close HyperTerminal. ============================================================== ISDN ISSUES ============================================================== At the time of this software release, not all ISDN card manufacturers had Windows 2000 drivers available for testing. Not all ISDN cards may work with WinFax if you are running Windows 2000. Contact your ISDN card manufacturer for more information, and for the latest updates and drivers. ============================================================== MICROSOFT EXCHANGE/OUTLOOK ISSUES ============================================================== In Outlook and Outlook Express, any names entered must not exceed 70 characters (35 DBCS characters), or the WinFax phonebook scrolling and searching capabilities may be impacted. If you upgraded to this version of WinFax from the WinFax Starter Edition, when you receive a new email message you may not be able to click on any options on that email, and you may get an "out of memory" error. If this happens, close the message and, on the Outlook Tools menu, click Accounts. Then set another email account as the Default. ============================================================== LOTUS NOTES ISSUES ============================================================== If you are running Lotus Notes and WinFax, WinFax may not be able to automatically update your Path variable to include your Lotus Notes location. If this occurs, you will be prompted to edit your autoexec.bat file to contain the path location in which you have installed Lotus Notes. For example: "path=%path%;c:notes" where "c:" is the installation location Note that this issue applies to Windows 95/98 users only. For related issues applying to Windows NT/2000 users, please see the section entitled Windows NT/2000 Issues. If running Lotus Notes with WinFax, your WinFax email login may fail if you use a login name containing double-byte (DBCS) characters. If running Lotus Notes with WinFax, your WinFax email functionality may fail if Lotus Notes is installed in a directory containing double-byte (DBCS) characters, or if your Lotus Notes ID contains double-byte characters. ============================================================== AOL ISSUES ============================================================== If you install WinFax and you use AOL 3.0 or AOL 4.0 Preview Edition in Windows 95, you will experience problems using the AOL internal browser. To resolve this issue, upgrade to AOL 4.0 or use another browser (for example Netscape Navigator or Internet Explorer) to access the Internet. The Send Fax By Email feature is not available to AOL users. ============================================================== WINDOWS NT/2000 ISSUES ============================================================== WinFax NT/2000 Server ===================== Please note that WinFax is supported on Windows NT/2000 workstation installations only. It is not supported on Windows NT/2000 Server. WinFax NT/2000 Service answers all calls ======================================== By default, the WinFax NT/2000 Service is set to Automatic and loads when NT/2000 starts. This allows WinFax to accept faxes before you log into NT/2000. (The WinFax NT/2000 Service intercepts all calls.) To avoid possible conflicts with Remote Access Service and other services that rely on the modem, set the WinFax NT/2000 Service to Manual or configure Call Discrimination. Call Discrimination and Distinctive Ring ======================================== At the time of release, Windows 2000 did not support the Call Discrimination and Distinctive Ring telephony services in WinFax. Check the Microsoft Web site for recent updates or service packs which may provide support for these features. Notification and Fax Forwarding Rules ===================================== Notification and Fax Forwarding rules will only be applied to new calls after you log into Windows NT/2000. Lotus Notes and Windows NT/2000 ======================================== If you are running Lotus Notes and WinFax together under Windows NT/2000, WinFax may not be able to automatically update your Path variable to include your Lotus Notes location. If this occurs, you will be prompted to manually edit your environment path variable to contain the path location in which you have installed Lotus Notes. To do this, open your Windows Control Panel, double-click System, and click the Environment tab. Add your Lotus Notes location to the existing Path variable. ============================================================== WINFAX/MOBILE ESSENTIALS ISSUES ============================================================== If you are running Mobile Essentials and have it set to manage WinFax settings (in Other Programs), you must set up WinFax to use Windows dialing, as TAPI is required to support switching dialing information at location change. ============================================================== CONCORD SERVICES ISSUES ============================================================== If you are running Windows 95/98, the Concord Services Fax Broadcast feature may not work on some modems. Please contact Concord Services for more information.